When you’re looking for someone to take care of all of your IT needs, it makes sense that you have some serious questions for them. At CRG we provide managed IT services for many of our customers, and we want to make sure that they have the most information possible before they head into an agreement. Here’s a look at some of the most common managed IT services questions and how they help you know more about how such services can help your company.
What Level of Service Can I Expect?
When shopping around for IT services, businesses want to know just what level of service to expect. What kinds of things are covered? How big is the team working with me? How much are things going to cost, and how much am I actually saving? Knowing what you’re getting, who’s providing it, and what you’re paying is extremely important, so it’s no surprise that this is a common question and a good starting point for any company looking for managed IT services.
What’s Onboarding Like?
Once you establish what kinds of IT support services you’re getting and if they’re in your budget, you’re probably wondering what it’s going to be like to bring this outside team into the fold. Asking about the onboarding process can let you know more about what a managed IT services provider can do for you and what to expect in the early days of your partnership. You’ll want to know what kind of technology is involved and how your IT services provider will support you during the transition. Getting all set up with your IT services team is an important step, and you’ll want to know exactly how things are going to go once your partnership begins.
How Do We Address Problems That Come Up?
You’ll also want to know who you’re supposed to contact when a problem does crop up. If things go down or you encounter an IT issue, you don’t want to be fumbling around, waiting on hold with your IT services provider. You want to know that there is someone to contact who can quickly solve your problems and get you up and running again. Knowing the lead on your IT support team makes life much easier and keeps your business running smoothly.
How Will You Keep Us In The Loop?
You’ll also want to know how a managed IT services provider will keep you abreast of changes, upgrades, or problems. A good managed IT services provider will meet with you from time to time or issue reports. Of course, they’ll also work with you to find the most convenient way to relay the latest information based on your schedule and needs.
How Do Your Services Help My Business Grow?
Finally, this is the reason you’re doing this. Know how your managed IT services provider is helping your business grow. Are their solutions scalable? Is it easy to add new workstations or accounts? Make sure that your provider is as prepared for your future as you are.
Your IT Support Team in High Point, NC
When you’re looking for the IT services you need to grow your business, contact CRG at (844) CRG-WORK. Our IT support team is standing by, ready to assist you with your information technology needs.
