Managed Services

CRG Managed Services Offerings

CRG’s Managed Services enable clients to decrease support costs, enhance the effectiveness of their infrastructure and enables internal resources to focus on business-critical initiatives. The day to day remediation of issues can be handled by skilled engineers in our customer care center. Unresolved issues automatically escalating to our level 2,3 (CCIE Level) Engineers. Our customer care center will keep you informed about the status of the escalated issues.


Management, Support & Remediation


  • Includes monitoring services with added remediation
  • 24x7x365 notification with remediation of issues based on pre-defined plan
  • Support tickets are opened, calls monitored and tracking on all support requests
  • Auto level 2 & 3 escalation to certified engineers in our support center
  • SLA’s available based on your business requirements
  • Monthly incident and performance reports

Choose what you would like managed:


Network LAN/WAN

  • Multi-vendor LAN/WAN, SD-LAN, SD-WAN
  • Data Center core switches, routers, WAAS, etc.
  • Proactive performance monitoring and analysis on connections and circuits
  • Patch and update management and execution
  • Network hardware inventory and EoL/EoS tracking
  • Remote office switching, wireless, Firewalls, VPN

Servers and Storage

  • Proactive performance analysis on processors, memory, drives, etc.
  • Multi-vendor, physical and virtual
  • Application and website monitoring
  • Antivirus Administration
  • Server and storage EoL & EoS tracking

Collaboration Telephony Management and Support

  • Call Reporting, Instant Messaging, Presence & Mobility
  • Moves, adds, and change work (MAC) • Video and Web conferencing

Desktop & Systems Support

  • Microsoft 365 office Suite and Exchange support
  • Enterprise application support
  • Spyware removal
  • Permission-based remote control
  • OS and software migration and deployment projects

This is something that someone says that means they are happy with the work that CRG IT Solutions offers.

Happy Customer Quote

CRG Monitoring & Notification Software (SaaS)


CRG’s network monitoring tools (SaaS) allow you to manage the way users, traffic, devices, and applications behave on your network. You can graphically view activity on a customized dashboard to analyze, inspect, and optimize your network and device performance. Our monitoring services allow you to monitor performance and make proactive decisions before issues arise.

The discovery process will generate a complete inventory of all networked devices including device type, vendor, serial number, firmware and the modules installed. The discovery process also identifies network dependencies that can be used to suppress unnecessary alerts saving valuable troubleshooting time by minimizing false alerts.

Software Features

  • 24x7x365 Software access anywhere, any time
  • Customized graphical views with drill down ability
  • Alerts and notifications customized for your business needs
  • Multi-vendor hardware monitoring
  • Asset management and detailed information

Choose what you would like managed:


Network Infrastructure

  • LAN/WAN, switching, wireless, Firewalls, VPN
  • Data Center monitoring of core switches, routers, WAAS, etc
  • Monitoring of all network connections and provider circuits

Servers

  • Proactive performance analysis on processors, memory, drives, etc.
  • Multi-vendor, physical and virtual
  • Application and website monitoring

Desktop Systems

  • View users and usage
  • Resource levels and availability
  • Hardware and software versions and revs

Storage

  • Drives, Processors, bottlenecks
  • Visibility into sub-system components: Host ports, controllers, caches
  • Enclosures, temperatures, fans

Desktop & Systems Support

  • Voice, video, and conferencing
  • VOIP servers, gateways, voice mail, mobile devices
  • Mobility, Presence, IM, GoTo
  • Contact Center Express and Enterprise

Contact CRG


Costa Rica Office


Calle 35, Ave 14
San José, Costa Rica

Toll-Free: 844.CRG.WORK

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